As the logistics landscape continues to evolve, Roadie, a UPS Company, is seeking a dedicated Customer Support Specialist to join their team. Founded in 2014, Roadie provides innovative logistics management solutions, enabling local delivery to over 95% of U.S. households with the help of more than 200,000 independent drivers nationwide. This flexibility is essential for businesses ranging from airlines to artisans, facilitating a seamless last-mile delivery process.
The role of a Customer Support Specialist is crucial, acting as the primary point of contact for the Roadie community. In this position, the specialist will handle customer queries via phone, email, and text, along with addressing concerns and ensuring a high-quality customer experience. Candidates should be prepared for a dynamic environment, where they can expect to work a 4-day schedule that may involve nontraditional hours, including evenings and weekends. A successful applicant will have over a year of experience in customer service, preferably in a technology or logistics context.
The benefits of working at Roadie extend beyond competitive compensation. Employees enjoy comprehensive health insurance coverage, a 401k plan with company matching, tuition assistance for student loans, generous paid time off, and a monthly work-from-home stipend. Roadie’s commitment to its team members emphasizes a strong support system, ensuring they have the tools necessary to succeed.
For more details on this job opportunity and to apply, visit the original job listing here.