Sweetwater, recognized as the nation’s leading online retailer for pro audio equipment and musical instruments, is looking for a Product Support Specialist to join their expanding Technical Support team. This position requires candidates to reside in Fort Wayne, IN, as it is not remote.
The role entails providing support for music and audio technology equipment to customers using a variety of communication channels including phone, email, and remote connections. The job also includes maintaining records of customer service incidents and collaborating with various vendors to address issues. Applicants should have an in-depth understanding of MIDI, synthesizers, and audio recording concepts, as well as live sound engineering and pro audio equipment.
Sweetwater values customer service and is seeking candidates who exhibit patience and a strong aptitude for explaining technical issues clearly to users with varying levels of experience. Other essential qualifications include knowledge of musical instruments, exceptional attention to detail, and a strong work ethic. While a degree or certificate in Music Technology is preferred, significant experience in troubleshooting live sound and recording issues is imperative.
The company emphasizes a culture of unity and growth, making it important for potential candidates to be team players. If you're passionate about music technology and customer support, consider applying for this position to contribute to an organization that embraces diversity and collaborative growth. For more details, visit the Sweetwater job listing.