Broadcast Music, Inc. (BMI), a key player in the music industry, is currently looking for a Collection Services Representative to join their Nashville, TN office. The role primarily involves collecting overdue fees from customers in accordance with music performance agreements, while fostering customer relations and facilitating fee-dispute resolution. The individual will interact with various teams including Licensing, Accounting, and Audit to resolve outstanding issues.
BMI has returned to a regular hybrid work schedule, where employees are expected in the office three days a week. This decision will be reviewed in phases as the organization continues to prioritize employee safety in light of the COVID-19 pandemic.
The responsibilities of the position include contacting customers about overdue accounts, completing high-volume collection activities using advanced call center technology, and maintaining accurate records regarding customer interactions. Ideal candidates should possess a Bachelor's Degree (preferred) along with a minimum of 3 years of collection experience. Proficiency in Microsoft Word, Excel, and CRM systems like Salesforce is also necessary.
BMI offers a competitive salary and an extensive benefits package, which includes health, dental, and vision insurance, a 401K with employer match, paid vacation, and various other perks to enhance the employee experience.
For those interested in music industry careers, this position represents an excellent opportunity to work with a prominent organization that values diversity, inclusion, and the well-being of its employees.
For more information and to apply, you can find the original job listing here.