EnterGain, a prominent executive recruiting firm focusing on the music ecosystem, is on the hunt for a skilled Vice President of Customer Services to lead their customer service department. This exciting opportunity comes as the company partners with a highly regarded provider of technology and payment processing solutions tailored for record companies and musical artists.
The VP of Customer Services will manage the everyday operations of four essential teams: Support Agents, Research & QA, Account Management & LODs, and Client Resolutions. This hybrid leadership role involves close collaboration with company leadership and various departments to deliver top-tier services, while also maintaining robust relationships with customers and stakeholders.
Specific responsibilities include recruiting and mentoring a high-performing team focused on superior customer support, setting and achieving both short- and long-term objectives, and establishing best practices for service delivery. The VP will also focus on identifying customer pain points and implementing initiatives to enhance the overall customer experience, leveraging customer data for insights and trends.
Ideal candidates will possess a wealth of experience, with at least 15 years in customer service and a minimum of 10 years in managing a call center or customer service team. A strong understanding of the music industry is crucial, alongside excellent leadership and communication skills.
EnterGain emphasizes a diverse and inclusive workforce as they look to fill this significant role with a competitive salary range of $230,000 to $250,000. To learn more and apply, interested candidates can find the listing here.